Email
info@webiting.es
Automated WhatsApp
A WhatsApp that answers on its own, even when you're busy
It replies instantly, collects the customer's details and alerts you when you need to step in. With the WhatsApp Business API.
No commitment: we tell you what suits you before you spend anything.
Sound familiar?
This is what usually happens
If you're slow, the customer leaves
And ends up messaging another business.
Messages piling up
They pile up out of hours and at weekends.
Lost leads
With so many chats, some go unanswered.
The solution
What your WhatsApp can do
Answer questions
Opening hours, services and FAQs.
Collect contacts
Name, email or phone so you can follow up.
Manage appointments
Confirm or cancel bookings automatically.
Alert you
When an enquiry needs a person.
What's included
Everything you need, no surprises
- ✓WhatsApp Business API setup
- ✓Conversation flows for your business
- ✓Instant reply to new messages
- ✓Capture of name, email or phone
- ✓Hand-off to a person when needed
- ✓Team alert for every new contact
- ✓Real tests before going live
And if you need it, also
Contacts in your CRM or Google SheetsAppointments and bookingsSending your catalogue, menu or brochureReminders before an appointmentFollow-up after the first contact
You stay in control: you can step into any conversation whenever you like.
How we work
How we do it, step by step
No jargon, and everything clear before we start.
STEP 01
Analysis
We look at the enquiries you get on WhatsApp.
STEP 02
Settings
We activate the WhatsApp Business API and connect your tools.
STEP 03
Flows
We create the conversations and fine-tune them.
STEP 04
Testing and launch
We test it with real conversations before switching it on.
Shall we talk about your case?
We tell you what suits you, no commitment.
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Frequently asked questions
We answer your questions
No. WhatsApp Business is the free mobile app, with basic features such as a business profile and quick replies. The WhatsApp Business API is the version for advanced automation: it lets you connect WhatsApp to other systems, set up automated flows and manage conversations from external platforms. The API requires number verification and has some limitations that we review case by case.
A basic automation (welcome message, contact capture, hand-off) is quoted based on the flows and setup required. A more complete system with multiple flows, CRM integration and booking management varies with the complexity of the system. There are also costs for the WhatsApp API itself, which depend on the volume of conversations; we explain them in detail before we start.
No. The automation handles routine enquiries, but you can step in at any time. When a customer needs to talk to a person, the system alerts you and you can take over the conversation. You can see every conversation at all times.
Yes, that's precisely one of the main advantages. The automation works 24 hours a day, 7 days a week. When a customer writes at 10 pm or on a Saturday morning, they get an instant reply. If the enquiry needs a human, you handle it when you're available, with all the context already saved.
